Our mission is clear. We go deep to unlock insight and have the courage to act.
We bring the right people together to challenge established thinking and drive transformation. We work collaboratively with our clients to build the capabilities that enable organizations to achieve sustainable advantage. A strong culture anchored in a clear set of values helps make the Borouj a market leader.
Transformation is the key to remaining competitive in healthcare and the life sciences.
With ageing populations, ever growing costs, and the rate of technological innovation, the Life-Sciences and Healthcare industries are in the middle of enormous and disruptive changes.
For healthcare providers, shrinking budgets and increasing expectations have created a challenging environment where service providers must reinvent the patient care model. Moreover, technological innovation and the developing role of the patient will drive transformation.
To grow in this competitive and turbulent landscape, healthcare organisations and life sciences firms require exceptional talents. Borouj life sciences and healthcare practices support organisations in attracting exceptional talent.
With over 20 years of global expertise, our Change Management team is well placed to engage with you to rediscover patient care models that will transform your organisation.
Digitally advanced and well-informed consumers are changing the make-up of the retail, apparel and consumer goods industries. Consumers now have unprecedented access to products and information at their fingertips.
As consumer behaviours and expectations evolve, retailers must embrace digital transformation to be agile and to succeed.
Retailers must develop customer-centric business delivery models that provide a consistent and increasingly personalised service across multiple offline and online channels. Here, we focused on Business Model Innovation, Technology & Customer Experience, Talent and Leadership as well as Globalisation vs. Localisation
In the age of disruption, customer retention has become the critical focus of the travel and leisure industry.
For leaders in the travel, leisure and hospitality industries, the creation of consumer-centric strategies and innovative products are crucial to their survival. Without a complete re-imagining of the end-to-end customer journey, businesses from airlines to hotels, will find themselves in an increasingly expensive battle to attract and retain customers.
Borouj collaborates with leading businesses from across the leisure and hospitality industries to re-discover and imagine next generation of customer experiences while driving efficiencies.
You can improve the services you offer your clients by transforming and streamlining your business processes. Partnering with us means that you can make huge changes with reduced risk, as well as take advantage of our infrastructure, specialist knowledge and resources. And it’s not simply about cost cutting. It’s about working closely with your organisation to assess your needs and see where processes could run better and smarter.
Service design is driven by the needs of the user. It delivers compelling multi-channel services that customers find both usable and desirable, while significantly reducing the operating costs, and delivering greater revenues.
Our service design team works alongside our transformation and service improvement teams to bring an additional perspective to the process. In order to achieve this, we break with tradition by taking a horizontal view across your business – taking into account the entire end-to-end customer experience.
We can give your organisation the flexibility it needs to react speedily.
Whether your need is to be agile in response to fast decision-making cycles, seasonal swings, or unexpected changes to your requirements, or for a long-term defined contract, or for an arrangement that allows you to scale up for unexpected peaks (or down for sudden troughs).
We also offer a range of service delivery models, from the more traditional partnerships, to joint ventures and shared services