OUTSOURCING & CONSULTANCY

How we unlock value and create opportunities

Outsourcing is not just about saving time and money – and we’re not just about outsourcing. We think differently, and help our clients unlock value in a number of ways.

Efficiencies, economies of scale and flexibility are just some the outcomes that come naturally from partnering with us, as a large, multi-skilled, sustainable organisation. These are taken as read. 

It's our deliberate strategy of constantly adding to our capabilities, talent and technology - to help our customers keep ahead and afloat - that makes us different. 

 

What We Do.

Service transformation

 

You can improve the services you offer your clients by transforming and streamlining your business processes. Partnering with us means that you can make huge changes with reduced risk, as well as take advantage of our infrastructure, specialist knowledge and resources.

And it’s not simply about cost cutting. It’s about working closely with your organisation to assess your needs and see where processes could run better and smarter.

Much of what we do for our customers is powered by technology. And we have our user experience, behavioural, and market experts to make sure that the right decisions are made. This can reduce any potential risk to your business and ensure continuous improvement.

We’ll work with you to introduce changes in a controlled way so that we can measure the effect of each step. Our approach blends your knowledge and experience with our understanding of business process. We listen to your requirements and get to know your business inside out. Every company we work with is different, and every project unique. But we use a common overall approach:

Listening to your needs, We work with you to define clearly what you want from the changes, both in the short term and over a longer period.

Auditing your current services, We make sure we understand and document thoroughly how your business works now – inputs, outputs, workflow, dependencies, service infrastructure, bottlenecks, efficiencies and inefficiencies.

Designing changes, We agree with you a series of distinct changes that can be easily implemented, controlled, and measured

Delivering changes, We bring about gradual transformation of your business processes calling as necessary on our full range of technology, people management and work environment expertise.

 

Service Design

Service design is driven by the needs of the user. It delivers compelling multi-channel services that customers find both usable and desirable, while significantly reducing the operating costs, and delivering greater revenues.

Our service design team works alongside our transformation and service improvement teams to bring an additional perspective to the process. In order to achieve this, we break with tradition by taking a horizontal view across your business – taking into account the entire end-to-end customer experience.

And we apply insight, behavioural science, analytics, service design, digital solutions and IT enterprise solutions to every project. We’ll tackle the frustrations and points of failure customers’ experience, reducing the need for additional contact and improving customer loyalty, all culminating in:

  • Reduced risk – by keeping the user in mind at all times we ensure that the new or improved service will be used as anticipated
  • Leveraging your existing resources – service designers are not like other designers, their role is to support your people in designing the right service
  • Delivering new ideas – our service design team use creative techniques to help make intuitive leaps and engineer completely new ideas
  • A consistent experience – most services are run according to time and cost measures. Service design balances this for the customer, by considering the usability and desirability for the customer

 

Flexibility

  • We can give your organisation the flexibility it needs to react speedily.
  • Whether your need is to be agile in response to fast decision-making cycles, seasonal swings, or unexpected changes to your requirements, or for a long-term defined contract, or for an arrangement that allows you to scale up for unexpected peaks (or down for sudden troughs).
  • We also offer a range of service delivery models, from the more traditional partnerships, to joint ventures and shared services

 

HR Solutions and Talent Sourcing

Outsourcing some, or all, of your HR function can improve compliance and accuracy, give you access to the latest expertise and technology-driven solutions – and save you money and time.

If you partner with us, you’ll receive a tailored service that gives you what you need, when you need it, so you can focus on existing resources, planning and strategy.

We’ll look after everything from payroll or recruitment to employment screening, learning and development to pension administration, volume recruitment campaigns to administration for the whole employee lifecycle.